Terms of Service

1. Introduction and Acceptance

Welcome to Trick Boost. These Terms of Service ("Terms") govern your use of our website trick-boost.com and the purchase of our products and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use after changes constitutes acceptance of the modified Terms.

2. Company Information

Trick Boost is a company registered in England and Wales, operating from:

3. Products and Services

3.1 Product Descriptions

We strive to provide accurate descriptions, images, and pricing for all products. However:

• Colors and appearance may vary slightly from images due to display settings
• Natural products may have variations in scent, color, or appearance
• We reserve the right to correct errors in pricing or product information
• Product availability is subject to change without notice

3.2 Custom Services

Our custom blending and consultation services are subject to additional terms:

• Custom products are non-refundable unless defective
• Consultation fees are non-refundable
• Custom orders require 50% deposit before production
• Delivery times for custom products may vary

4. Ordering and Payment

4.1 Order Process

When you place an order:

• You are making an offer to purchase products at the stated price
• We will send you an order confirmation email
• A contract is formed when we dispatch your order
• We reserve the right to refuse or cancel orders at our discretion

4.2 Pricing and Payment

• All prices are in British Pounds (GBP) and include VAT where applicable
• Shipping costs are additional unless otherwise stated
• Payment is due at the time of order
• We accept major credit cards and PayPal
• Prices may change without notice, but confirmed orders are honored

4.3 Order Cancellation

You may cancel orders:

• Before dispatch for a full refund
• Within 14 days of receipt (subject to our returns policy)
• Custom orders cannot be cancelled once production begins

5. Shipping and Delivery

5.1 Delivery Areas

We deliver to:

• All addresses within the United Kingdom
• International shipping available to select countries
• Remote areas may have extended delivery times

5.2 Delivery Times

• Standard UK delivery: 2-5 working days
• Express UK delivery: 1-2 working days
• International delivery: 5-14 working days
• Custom products: 2-4 weeks from order confirmation

5.3 Delivery Responsibilities

• You must provide accurate delivery information
• Someone must be available to receive the package
• Risk passes to you upon delivery
• We are not liable for delays caused by courier services

6. Returns and Refunds

6.1 Your Right to Return

Under UK Consumer Rights regulations, you have the right to:

• Cancel your order within 14 days of receipt
• Return products within 14 days of cancellation
• Receive a full refund including standard delivery costs

6.2 Return Conditions

Items must be:

• In original condition and packaging
• Unused (candles must be unlit)
• Returned with original receipt or proof of purchase
• Free from damage not caused by our error

6.3 Exceptions

The following items cannot be returned:

• Custom or personalized products
• Products damaged by misuse
• Hygienic products that have been unsealed
• Perishable goods

6.4 Defective Products

If you receive a defective product:

• Contact us within 48 hours of receipt
• We will arrange collection and replacement
• No cost to you for genuine defects
• Refunds available if replacement not suitable

7. Website Use and Intellectual Property

7.1 Permitted Use

You may use our website to:

• Browse and purchase our products
• Access information and content we provide
• Contact us for legitimate business purposes

7.2 Prohibited Activities

You must not:

• Use our website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Copy, reproduce, or distribute our content without permission
• Upload malicious content or viruses
• Use automated systems to access our website
• Interfere with other users' access to our website

7.3 Intellectual Property Rights

All content on our website is protected by intellectual property rights:

• Text, images, and graphics are our property or used with permission
• Trademarks and logos are protected
• You may not use our intellectual property without written consent
• Fair use for personal, non-commercial purposes is permitted

8. User Accounts and Security

8.1 Account Creation

When creating an account:

• Provide accurate and complete information
• Keep your account information updated
• Choose a secure password
• You are responsible for all activity on your account

8.2 Account Security

• Keep your login credentials confidential
• Notify us immediately of any unauthorized access
• Log out after each session on shared devices
• We are not liable for losses due to compromised accounts

8.3 Account Termination

We may suspend or terminate accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Remain inactive for extended periods
• Pose security risks to our systems

9. Product Safety and Warnings

9.1 Candle Safety

When using our candles:

• Never leave burning candles unattended
• Keep away from flammable materials
• Trim wicks to 1/4 inch before lighting
• Do not burn for more than 4 hours at a time
• Keep out of reach of children and pets
• Place on stable, heat-resistant surfaces

9.2 Incense Safety

When using our incense:

• Use appropriate incense holders
• Ensure adequate ventilation
• Keep away from flammable materials
• Extinguish completely after use
• Do not ingest or apply directly to skin

9.3 Allergies and Sensitivities

• Check ingredient lists for known allergens
• Discontinue use if adverse reactions occur
• Consult healthcare providers if pregnant or have respiratory conditions
• We provide ingredient information but cannot guarantee suitability for all users

10. Limitation of Liability

10.1 Liability Exclusions

To the fullest extent permitted by law, we exclude liability for:

• Indirect, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Damages arising from misuse of products
• Third-party actions or content

10.2 Liability Limitations

Our total liability is limited to:

• The amount paid for the specific product or service
• £100 for any single claim
• Claims must be made within 12 months of the incident

10.3 Consumer Rights

Nothing in these Terms limits your statutory consumer rights under UK law, including:

• Rights under the Consumer Rights Act 2015
• Rights to safe products
• Rights to fair trading practices

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

By using our website, you consent to:

• Collection and processing of your personal data as described in our Privacy Policy
• Use of cookies and tracking technologies
• Transfer of data to service providers as necessary

12. Third-Party Services

12.1 Payment Processors

We use third-party payment processors. Their terms and privacy policies also apply to transactions.

12.2 Shipping Partners

Delivery is handled by third-party courier services. Their terms apply to the delivery portion of your order.

12.3 External Links

Our website may contain links to third-party websites. We are not responsible for their content or practices.

13. Dispute Resolution

13.1 Informal Resolution

We encourage resolving disputes through direct communication:

• Contact our customer service team first
• Provide detailed information about your concern
• Allow reasonable time for resolution

13.2 Formal Dispute Resolution

If informal resolution fails:

• Disputes will be governed by English law
• UK courts have exclusive jurisdiction
• You may use alternative dispute resolution services
• Small claims court is available for qualifying disputes

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Trick Boost.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.

14.3 Waiver

Our failure to enforce any provision does not constitute a waiver of that provision or any other rights.

14.4 Assignment

We may assign these Terms to any successor entity. You may not assign your rights without our consent.

14.5 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, pandemics, or government actions.

15. Contact Information

For questions about these Terms or to report violations, contact us:

We aim to respond to all inquiries within 48 hours during business days.